Public Services and New Technology


Bibliography on Public Services and Technology for CEAL Public Service Committee Webpage



Yue Shu


Freer-Sackler Galleries Library, Smithsonian Institution




Aresenault, Clement, 2002 “Pinyin Romanization for OPAC retrieval—is everyone being

served?” Information Technology and Libraries ,21 (2): 45-50


Baker, David, 2003. The strategic management of technology: a guide for library and

information services. Chandos Publishing (Oxford) Ltd.


Bell, Steven J., 2000.  “To keep up, go beyond: Developing a personal professional

development plan using e-resources outside the bounds of library literature.” College &

Research Libraries News 6 (7) (July/August)


Ching Chang, Sheau-yueh J. Chao and Belinda Chiang, 1998. “East Asian studies: sites

to help meet the growing demand for information” College & Research Libraries, 59 (7). 


Chung, Wingyan, Yiwen Zhang, Zan Huang, Gang Wang, Thian-Huat Ong and

Hsinchun Chen, 2004.  “Internet searching and browsing in a multilingual world: an experiment on the Chinese business intelligence portal (CbizPort).”  JASIST 55 (9): 818-831.


Crawford, Gregory A., 1998 “Testing a model of intraorganizational power within liberal

arts college libraries.” Journal of Higher Education, 69(4): 424-439.


Durrance, Joan C. and Karen E. Fisher with Marian Bouch Hinton, 2005.  How libraries

 and librarians help : a guide to identifying user-centered outcomes. Chicago:                      American Library Association.


Grassian, Esther S.  and Joan R. Kaplowitz, 2002. “Information literacy instruction:

theory and practice.” Public Services Quarterly. 1 (3).




Hammond, Ellen H. “Japanese electronic database use in North America: widespread

            and on the web: report of the consortia licensing task force North American

Coordinating Council on Japanese Library Resources (NCC). Website:


Higgins, Pamela L., 2002. Libraries and electronic resources: new partnerships, new

practices, new perspectives. Binghamton, NY: Haworth Press.


Huang, Samuel T. ed. 1993. Modern library technology and reference services.

Binghamton, NY: Haworth Press.


Jones, Steve. “The internet goes to college: how students are living in the future with

today’s technology,” September15, 2002.


Jurewicz, Lynn and Todd Cutler, 2003. High tech, high touch: library customer service

            through technology.  Chicago: American Library Association.


Katz, William A. ed. 2000. New technologies and reference services.  Binghamton, NY:

            Haworth Press.


Kimmel, Stacey, Jennifer Heise, 2003. Virtual reference services: issues and trends

            Binghamton, NY: Haworth Information Press.


Kocktanek, T. R. & J. R. Matthews, 2002. Library Information Systems: From Library

 Automation to Distributed Information Access Solutions. Westport, CT: Library


Library in the 90’s: selected papers of the international symposium on the latest development in technologies of library service, 1993.  International Academic Publishers.



Libutti, Patricia O’Brien, 2003. Digital resources and librarians: case studies in

innovation, invention, and implementation. Association of College & Research Libraries


Winter, Ken., 2002 “Changes in patron expectations spark new trends in libraries” Public

 Services Quarterly 1 (3).