Public Services and New Technology
Bibliography on Public Services and Technology for CEAL Public Service Committee Webpage
Freer-Sackler Galleries Library, Smithsonian Institution
Aresenault, Clement, 2002 “Pinyin Romanization for OPAC retrieval—is everyone being
served?” Information Technology and Libraries ,21 (2): 45-50
Baker, David, 2003. The strategic management of technology: a guide for library and
information services. Chandos Publishing (Oxford) Ltd.
Bell, Steven J., 2000. “To keep up, go beyond: Developing a personal professional
development plan using e-resources outside the bounds of library literature.” College &
Research Libraries News 6 (7) (July/August) http://www.ala.org/ala/acrl/acrlpubs/crlnews/backissues2000/julyaugust3/keepupgobeyond.htm
Ching Chang, Sheau-yueh J. Chao and Belinda Chiang, 1998. “East Asian studies: sites
to help meet the growing demand for information” College & Research Libraries, 59 (7).
Chung, Wingyan, Yiwen Zhang, Zan Huang, Gang Wang, Thian-Huat Ong and
Hsinchun Chen, 2004. “Internet searching and browsing in a multilingual world: an experiment on the Chinese business intelligence portal (CbizPort).” JASIST 55 (9): 818-831.
Crawford, Gregory A., 1998 “Testing a model of intraorganizational power within liberal
arts college libraries.” Journal of Higher Education, 69(4): 424-439.
Durrance, Joan C. and Karen E. Fisher with Marian Bouch Hinton, 2005. How libraries
and librarians help : a guide to identifying user-centered outcomes. Chicago: American Library Association.
Grassian, Esther S. and Joan R. Kaplowitz, 2002. “Information literacy instruction:
theory and practice.” Public Services Quarterly. 1 (3).
Hammond, Ellen H. “Japanese electronic database use in North America: widespread
and on the web: report of the consortia licensing task force North American
Coordinating Council on Japanese Library Resources (NCC). Website: http://www.fas.harvard.edu/~ncc/archive/CLTFSurvey2000.pdf
Higgins, Pamela L., 2002. Libraries and electronic resources: new partnerships, new
practices, new perspectives. Binghamton, NY: Haworth Press.
Huang, Samuel T. ed. 1993. Modern library technology and reference services.
Binghamton, NY: Haworth Press.
Jones, Steve. “The internet goes to college: how students are living in the future with
today’s technology,” September15, 2002.
Jurewicz, Lynn and Todd Cutler, 2003. High tech, high touch: library customer service
through technology. Chicago: American Library Association.
Katz, William A. ed. 2000. New technologies and reference services. Binghamton, NY:
Kimmel, Stacey, Jennifer Heise, 2003. Virtual reference services: issues and trends
Binghamton, NY: Haworth Information Press.
Kocktanek, T. R. & J. R. Matthews, 2002. Library Information Systems: From Library
Automation to Distributed Information Access Solutions. Westport, CT: Library
Library in the 90’s: selected papers of the international symposium on the latest development in technologies of library service, 1993. International Academic Publishers.
Libutti, Patricia O’Brien, 2003. Digital resources and librarians: case studies in
innovation, invention, and implementation. Association of College & Research Libraries
Winter, Ken., 2002 “Changes in patron expectations spark new trends in libraries” Public
Services Quarterly 1 (3).